Here at Imagine Shisha Vaping (“Shisha Vaping”, or “we”, “us”) we pride ourselves on the importance of our customer relationships. This also extends to the way in which we handle personal information about our customers. We are committed to being transparent about the ways in which we intend to use your information, to provide you with choices about how we use it and fundamentally to ensure the security of your information.
1.1 Scope of this policy
1.2 Policy updates
2.1 Who are we?
We are Beart and Gibson Limited ( trading as Imagine Shisha Vaping), a company incorporated in England and Wales under company number 03465344, with our registered address as set out below. Beart and Gibson Limited Fletcher Way Hemel Hempstead HP2 5SE
2.2 Who’s the Data Controller?
2.3 How to contact us
The Data Protection Officer
Beart and Gibson Limited
Hemel Hempstead HP2 5SE
3.1 What types of information do we collect about you?
The types of information we collect about you depends on the nature of your interactions with us. Depending on the circumstances, we might collect any of the following types of information:
4.1 Information that you provide to us:
4.2 Information that we get from third parties, including:
5.1 For what purposes do we use your information?
We will use your information for a variety of different purposes some of which will be dependent on the services that you engage us for. This includes:
5.2 On what grounds will we process your information?
We will use your information for the purposes listed above, either:
5.3 What do we mean by “legitimate interests”?
As outlined above, in certain circumstances we (or partners on our behalf) may use your personal information to pursue legitimate interests of our own or that of third parties, but this is provided your interests and fundamental rights do not override those interests. By “legitimate interests” we mean our interests in conducting and managing our business activities and to ensure that we are guaranteeing the best service and experience for you, our customers.
As we outline in “YOUR RIGHTS” section below, you will have the right to object to our using your information for our legitimate interests. However, please keep in mind that your objection to this sort of processing may affect our ability to carry out the tasks that we have set out above.
6.1 Who do we share your information with?
In connection with the purposes and on the lawful grounds described above, we share your personal information with the following third parties:
7. 1 When you will hear from us
We will keep you up to date with our latest news, offers and competitions if you have indicated that you are happy to receive marketing communications from us
7. 2 Opting out of marketing
If you no longer want to hear from us, you can opt-out or unsubscribe by:
8.1 What we collect when you interact with our sites and apps
As you may already know, most sites and apps collect certain information automatically in log files about the way in which you interact with them. This includes your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), browser type, referral source, length of visit to the site or app, number of page views, the search queries you make, and similar information. This information will be collected by us or by a third party site analytics service provider and will be collected using cookies.
As we have described above, we use this information to help improve our functionality and services, run diagnostics, analyse trends, track visitor movements, gather broad demographic information and personalise our services.
8.2 What do we mean by ‘cookies’?
Cookies are small amounts of information in the form of text files, which we store on the device you use to access our site or our marketing communications. Cookies allow us to monitor your use of our services and improve them. For example, a temporary cookie is also used to keep track of your ‘session’. Without that temporary cookie, you would not be able to purchase products from our site.
change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the ‘Help’ section of your internet browser (or visit http://www.aboutcookies.org). Please note that, if you do set your internet browser to reject cookies, you will not be able to access all of the functions of our site.
9.1 Overview of your rights
You have certain rights in respect of the personal information that we hold about you, including:
9.2 How to exercise your rights
10.1 Our service providers and suppliers
We are based within the European Economic Area (EEA). However, in certain circumstances, information that we collect about you will, during our relationship, be sent to and held by us in countries based outside of the EEA where we work with suppliers and service providers that are either based outside of the EEA, or have servers
based outside of the EEA. Countries based outside of the EEA protect information differently, and so where we do transfer your information to suppliers based outside of the EEA and countries that the European
11.1 Our security measures
We strive to constantly keep our security practices under review to ensure that we are keeping your information as safe as possible. We use a variety of different technical and operational security measures to protect your information against unauthorised access or unlawful use. By way of example we:
11.2 How you can help ensure the security of your information?
You too can play a part in helping to keep your information safe, including:
11.3 Links to other sites and resources
We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for example for the purposes of exercising our legal
rights or defending ourselves against claims. We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. For example:
13.1 Not happy?
However, if you wish to make a formal complaint or have concerns regarding the ways in which we use your information, you may do so by contacting the Information Commissioner’s Office (also known as the “ICO”). The ICO is an independent authority and the UK’s supervisory authority for information rights.
You can register your concerns on the ICO site